| Three regional intranets were to be migrated and integrated into a single global platform. Each region was using its own set of metadata. |
A global team negotiated a standard set of metadata elements with standard attributes. It was agreed that metadata: |
Employees conduct comprehensive, global searches and easily, accurately, and consistently retrieved the information they need. |
| Metadata needed to work globally for search and retrieval, and across web services and applications in a seamless way |
- supported search and retrieval
- automated content management
- organized and classified content
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Employee satisfaction scores on the usefulness of the portal platform and its content rose dramatically in the six months. Usage jumped, too. |
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Documents were posted more quickly and accurately because tagging was simplified. |
