| Build a knowledge-base of exemplary proposals, client work, benchmarks, experts, tools, and techniques for each business unit. |
Recruit knowledge managers who identify, gather, help codify, organize, and distribute mission-critical content using intranet portal. |
Consultants quickly find and leverage work of others.
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Create a knowledge architecture, process and roles to support the initiative. Built concept maps and taxonomies of content. |
Anecdotes told that tracking down the guy with the expertise went from four days of calling around to less than half a day. |
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Identify and implement information technology to create a knowledge management system. |
Proposal turnaround reduced from four days to one day. |
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Populate global repository; set metadata to assist search and retrieval. |
And the quality of questions asked of experts improved because the knowledge-based helped employees get smart to ask better questions. |
