Challenge |
Solutions |
Outcomes |
| Employees in a pilot group not using new business intelligence tool when a firmwide launch planned. |
Conduct assessment and develop implementation strategy for phased rollout. |
Usage by employees rose 48% in first six months. |
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Identify champions and early adopters and train them. Obtain feedback and refine tool and implementation strategy. |
Employee satisfaction with tool and its content rose from damning to quite satisfied. |
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Market internally to initial business units. Hold training workshops. Use feedback and usage data to refine tool and strategy. |
Methodology solidified for successful, structured IT rollout and ongoing progress. |
|
Rollout across enterprise with internal marketing campaign and online trainings. |
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Measure value to business and economic payback through feedback. Continuous improvement program. |
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