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Five-minute knowledge assessment
 
Culture
1. Does our culture support knowledge-sharing? yes no
2. Do managers regularly encourage knowledge-sharing? yes no
3. Do we leverage our knowledge resources across the entire organization? yes no
4. Do we know what knowledge we should create, buy or sell? yes no
5. Do our employees take time for knowledge-sharing in their work? yes no
6. Do we recognize and reward knowledge-sharing? yes no
Organizational Development
7. Do we have a conscious strategy for managing knowledge in support of our business goals? yes no
8. Do all our employees capture and share best practices? yes no
9. Do we learn efficiently from our successes and mistakes? yes no
10. Does our organization innovate and improve its business practices faster than our competitors? yes no
11. Do we have a handle on how knowledge management impacts our return-on-investment (ROI)? yes no
Marketing
12. Do we collect accurate and comprehensive customer information? yes no
13. Do we know what our best clients think about us? yes no
14. Do we know what our best clients know about us? yes no
Human Resources
15. Do our employees have our core expertise and skills? yes no
16. Do we consistently help our employees increase their expertise and skills? yes no
17. Have we identified how to keep our employees up-to-date and knowledgeable about our changing market? yes no
Information Technology
18. Do we have an integrated, information technology infrastructure? yes no
19. Do we have a useful intranet? yes no
20. Does our technology frustrate our business goals and strategies? yes no
21. Does our technology allow us to work with clients online? yes no
Please send my organization's knowledge score to me
at this email address:
Please contact me about improving knowledge management
in my organization.		 yesno
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